When you purchase from Soham Crafts or create an account, we collect essential personal information required for order fulfillment and communication. This includes your name, shipping address, billing address, email address, and phone number.

We also collect basic non-identifiable technical data such as browser type, device information, and IP address to optimize our website's loading speed and browsing experience.

Your data is used solely to process orders, prepare custom-tuned singing bowls or Dokra sculptures, coordinate shipping with insured logistics partners, and send order tracking updates.

With your explicit permission, we may occasionally send curated newsletters about new artisan craft arrivals, meditation workshops, or seasonal wellness collections. You may unsubscribe from these communications at any time with a single click.

All financial transactions are conducted through certified payment aggregators that comply with the highest standards of the Payment Card Industry Data Security Standard (PCI-DSS Level 1).

Soham Crafts does not store, process, or have access to your full credit card numbers, CVV codes, or net banking passwords.

We use cookies to maintain your active shopping cart, remember your language/currency preferences, and analyze anonymized traffic trends via Google Analytics.

You have the option to disable cookies via your browser settings; however, disabling certain cookies may limit some shopping cart functionalities on our website.

We share only necessary delivery information (such as your name, shipping address, and contact number) with our verified logistics carriers (e.g., Blue Dart, Delhivery, DHL Express, FedEx) to ensure prompt delivery of your parcels.

These partners are legally bound by strict confidentiality agreements and are prohibited from using your data for any other purpose.

We retain order transaction records for tax compliance, warranty verification, and legal accounting obligations in accordance with Indian commercial regulations.

If you are an international customer, you acknowledge that your order details will be processed securely in India where our primary operations and artisan studios are based.

You have the right to request a copy of the personal information we hold about you, request corrections to inaccurate records, or request complete deletion of your customer account.

To exercise any of these rights, please email our Data Privacy Officer at sohamcrafts@gmail.com with the subject line 'Privacy Request'.

If you have questions, concerns, or requests regarding this Privacy Policy, please contact our team at sohamcrafts@gmail.com or via written mail at Soham Crafts, Bankura, West Bengal, India.