Shipping & Delivery Policy
We take extraordinary care in packaging and delivering sacred singing bowls, Dokra bronze sculptures, and Bankura terracotta artifacts from our Bengal studio to your sanctuary anywhere in the world.
Worldwide Express Shipping
Delivering authentic handcrafted treasures to over 50+ countries via premier air cargo partners.
100% Insured Transit
Every shipment is fully insured against damage or loss during transit from our Bankura studio to your doorstep.
Multi-Layer Shockproof Packing
Custom high-density cushioning and wooden bracing for heavy bronze singing bowls and delicate terracotta.
Real-Time Tracking
Instant live tracking updates sent directly to your email and SMS as soon as your parcel is dispatched.
Shipping Zones & Delivery Schedules
Direct door-to-door delivery with live tracking and insured handling.
Domestic Shipping (India)
Carrier Partners: Blue Dart, Delhivery, Express Air & Speed Post
Shipping Rates
Free standard shipping on orders above ₹1,499. Flat ₹99 for orders below ₹1,499.
Service Inclusions
- Express delivery to all metro cities (2-4 days)
- Remote & regional pin code coverage across India
- Cash on Delivery (COD) available in select cities
- Direct dispatch from Bankura, West Bengal studio
Includes 100% loss & transit damage insurance coverage.
International Shipping (Global)
Carrier Partners: DHL Express, FedEx Priority & Aramex
Shipping Rates
Calculated at checkout based on destination country and parcel volumetric weight.
Service Inclusions
- Priority air cargo to USA, UK, EU, Australia, Canada & UAE
- Customs declaration & export documentation managed by us
- End-to-end tracking with signature on delivery
- Special export-grade shockproof packaging included
Includes 100% loss & transit damage insurance coverage.
Specialized Fragile Craft Packaging
Every singing bowl and terracotta piece is an irreplaceable work of art. Our 4-stage packaging protocol guarantees that delicate acoustics and fine craftsmanship remain pristine during travel.
Acoustic & Structural Inspection
Each singing bowl undergoes final frequency and structural testing before boxing to guarantee flawless acoustic resonance.
Moisture & Oxidation Seal
Dokra bronze and brassware are sealed in anti-tarnish protective wrapping with moisture-absorbent silica packs.
High-Density Foam & Corner Bracing
Multi-layer eco-friendly bubble foam and reinforced corrugated corner protectors prevent edge impact shocks.
Heavy-Duty Outer Crate
Sealed in 7-ply heavy-duty cardboard boxes or custom wooden crates for large master healing bowls and statues.
Frequently Asked Shipping Questions
Quick answers regarding dispatch, duty handling, and transit queries.
How long does it take for my order to be dispatched?
Ready-to-ship catalog items are dispatched within 24–48 hours of order confirmation. For custom frequency-tuned singing bowls or made-to-order Dokra sculptures, artisan crafting and tuning require 3–7 business days prior to dispatch.
How do I track my shipment?
Once your package is picked up by our courier partner, you will receive an automated email and SMS notification containing your tracking ID and courier portal link. You can track the live progress anytime.
Are customs duties and import taxes included for international orders?
International shipping rates cover freight and export clearance from India. Any destination import taxes, VAT, or local customs duties assessed by your country's customs department are the responsibility of the recipient.
What should I do if the outer parcel appears damaged upon arrival?
All shipments are 100% insured. If you receive a parcel with visible external damage, please take photos/video before opening, accept the parcel with a note on the delivery receipt, and contact our team immediately at sohamcrafts@gmail.com within 48 hours for an instant replacement.
Need customized international shipping or freight quotes?
Our logistics coordinators are here to assist with bulk shipments, customs clearance, and courier tracking.